Poor After Sales Service From LEEDA

Back in September 2004 I purchased a lightweight chair from LEEDA, on my second outing I lost one of the rubber feet. On my return home I contacted LEEDA requesting a new foot which would probably cost just a few pence. I was then told to return the said chair to my local dealer who would then return it to the company.
Ken Varey's Outdoor World of Clitheroe were very efficient, the same day November 23rd 2004 they packed and posted the chair back to LEEDA. The shop were then told a replacement chair would arrive on January 15th 2005 Today Monday 17th January I called into the shop to collect my chair. It hadn't arrived. The shop assistant then called LEEDA, he was told the chair would NOT arrive until February 2005 My local dealer as stated most efficient, sadly the wholesaler has let them down
On my return home I sent the following E-mail to the MD at LEEDA
Dear Simon reference my lightweight Wychwood chair, sent back to your company on the 23rd November. They were advised I would get a new chair on the 15th January. Sadly it hasn't arrived. The local shop then called the office, they were told it wouldn't arrive until February. I find this delay isn't good for the image of your company or the customer Kind regards Martin
I received the following answer Dear Martin, Thanks for your comments, I'll feed them back to Customer Care and Warranty.Best regards Simon
No word of regret or sorry about the delay. I get the impression no one cares about customer service at LEEDA. I hope I am wrong.